Corporate Responsibility

Accessible Customer Service Policy and Statement of Commitment, and AODA IASR Employment Policy 
Brookstreet Hotel is committed to excellence and ensuring that we serve guests, employees and candidates with disabilities in the same manner as all guests, employees and candidates – consistent with the principles of integration and equal opportunity. View our Accessible Customer Service Policy Statement, Statement of Commitment to AccessibilityAODA IASR Employment Policy and AODA Customer Service Plan.

Solicitation Policy
Brookstreet Hotel protects the privacy and security of all our guests and employees by prohibiting any solicitation and distribution on its premises by non-employees.

Persons who are not employed by Brookstreet are prohibited from soliciting funds, signatures or autographs, conducting membership drives, posting, distributing literature or gifts, offering to sell or to purchase merchandise or services (except by representative of suppliers properly identified), or engaging in any other solicitation, distribution, or similar activity on our premises.

Corporate Philanthropy
Brookstreet Hotel gives back to the community, where our customers and employees live and work and play, it is an important part of our business. Investing through contributions and sponsorships is a powerful way to help build a strong and healthy community. From the simplest act of caring to active participation and contributions to worthwhile causes, Brookstreet Hotel and its staff “pay it forward” in many different ways.

Lumière Gala
Brookstreet’s  annual Lumière Gala began as the Grand Opening event for Brookstreet Hotel in June of 2003. Based on the success of this unique and unforgettable event, Brookstreet’s Chairman, Terry Matthews, decided that Lumière should take place every year. The focus of this event is to raise funds for worthwhile charitable organizations. To date the Lumière Gala has distributed over $586,000 to local charities and $368,000 to cancer research.

A Word From Our Guests…

We have stayed at the Brookstreet once before (shortly after it opened). We live just 2 hours from Ottawa so almost never stay over. This time we wanted just an overnight in luxurious surroundings at a reasonable price and the Brookstreet did not disappoint.
It is a perfect getaway right in town where the staff will make you feel special and pampered. The service was exceptional!
Safe Travels by World Travel & Tourism Council, Tourism Industry Association of Ontario
StaySafe Hospitality StayClean Accresited
Certificate of Excellence

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